Carry-on Luggage
  • Each paid passenger is permitted one piece of carry-on luggage plus a personal item (such as a purse, diaper bag, laptop or camera bag) in the passenger cabin at no cost.
  • The carry-on item must not exceed 45" overall dimensions (22" L by 14" H by 9" W) and not exceed 30 pounds.
  • All items to be carried aboard as carry-on luggage are subject to measurement and approval by ticket counter staff. All approved carry-on items are subject to being tagged as approved carry-on luggage. The carry-on tag must remain on all carry-on luggage through the boarding process.   
• Direct Air reserves the right to require an item to be stowed in the checked luggage compartment, subject to Standard Baggage Service Fees and Overweight/Over limit Fees if it cannot be safely stowed in the overhead bin or under the seat directly in front of the ticketed passenger.

3-1-1 for Carry-ons
  • On September 25, 2006, the Transportation Security Administration (TSA) announced new limitations to the volume of liquids and gels that air travelers would be permitted to take in carry-on luggage. To aid in understanding these new security limitations, the TSA announced its “3-1-1” program, with the following instructions to all air travelers (taken from the TSA web site, www.tsa.gov):
  • Liquids and gels are considered any article that you can pour, pump, squeeze, spread, smear, spray or spill.
  • 3 –1–1 for carry-ons= liquids in carry-on luggage must be contained in 3 ounce bottles or less; bottles are to be contained in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin. One-quart bag per person limits the total liquid volume each traveler can bring. 3 oz. container size is a security measure.
  • Consolidate bottles into one bag and X-ray separately to speed screening.
  • Be prepared. Each time TSA searches a carry-on it slows down the line. Practicing 3-1-1 will ensure a faster and easier checkpoint experience.
  • 3-1-1 is for short trips. If in doubt, put your liquids in checked luggage.
  • Declare larger liquids. Prescription medications, baby formula and milk are allowed in quantities exceeding three ounces and are not required to be in the zip-top bag. Declare these items for inspection at the checkpoint.
  • Come early and be patient. Heavy travel volumes and the enhanced security process may mean longer lines at security checkpoints.
  • Please visit the Transportation Security Administration online at www.tsa.gov for more information
 
Checked Luggage
Each paid passenger and paid lap infant is permitted two pieces of luggage in the checked luggage compartment. A non refundable Standard Baggage Service Fee will apply to all checked luggage as follows:
  • Each checked item declared and pre-paid in advance of departure, either online or by calling our Reservations Department will be assessed a Standard Baggage Service Fee of $25.00 per item each way for a maximum of 2 items per passenger.
  • For each checked item not declared and pre-paid in advance of departure (i.e., declared at the ticket counter) a Standard Baggage Service Fee of $30.00 per item each way will be assessed, for a maximum of 2 items per passenger.
 
Each checked item must measure no more than 62" in overall dimensions (L + W + H = 62").  The combined weight of both checked items cannot exceed 70 lbs.

For overweight checked luggage, the following non refundable handling fees will apply in addition to the Standard Baggage Service Fee:
First and Second Bag:
  • $25.00 single bag over 50 pounds (heavy)
  • $25.00 combined overweight: 71-80 pounds
  • $50.00 combined overweight: 80-99 pounds
  • $100.00 combined overweight: 100-150 pounds
  • $50.00 oversized luggage: any bag over 62" overall dimensions (L+W+H)
 
Excess baggage:
  • For excess luggage (i.e., three or more pieces per ticketed passenger) a non refundable handling fee of $100.00 per excess bag will apply in addition to the Standard Baggage Service Fee.
 
  • Excess and oversized luggage is accepted solely at the discretion of airport personnel and is not guaranteed to be transported.
 
  • Standard size strollers are subject to a checked baggage fee, counted towards the two bag per person limit. Limited liability will be applied to checked stroller.
 
  • Slim line, light weight umbrella strollers and car seats may be courtesy checked with limited liability.
 
  • Personal items must fit under the seat in front of passenger.
 
  • A waiver of liability must be signed by the customer prior to stowage.

Strollers and car seats may be accepted as Gate Check items, if necessary, subject to the Standard Baggage Service Fee and counted towards a passenger’s allotment of two checked items.
 
Golf Clubs:
  • Golf Clubs can be checked as a standard bag and will count toward the two bag per person limit. If overweight or oversized charges will apply at the time of check-in.

Special Items
  • Golf bags are accepted as checked luggage (subject to applicable fees as described above) and count towards a paid passenger's two-item allotment. A waiver of liability must be signed by the customer prior to stowage. It is recommended that golf equipment be stored in a hard-sided case for added protection. All bags must have a cover that prevents spillage of its contents.
  • Surfboards and bicycles are accepted as checked luggage for a fee of $50.00 per segment and count toward a paid passenger's 2-item allotment. Bicycles must be suitably boxed prior to stowage (Myrtle Beach Direct Air does not provide boxes). A waiver of Limited Liability must be signed by the customer prior to stowage.
  • Infant seats may be used for infant carriage in the passenger compartment only if they are labeled "Approved for Aviation Use" by the manufacturer. Infant seats not labeled accordingly may not be used on-board the aircraft and must be checked.
  • Firearms are permitted for stowage inside one piece of a paid passenger's checked luggage. The passenger must sign a firearms declaration at the ticket counter upon check-in. Firearms must be in a locked box contained separately from ammunition. Top

Direct Air places exclusions of liability for certain items in checked baggage. Please refer to the Baggage Liability section of the Operator-Participant Agreement for a complete list of excluded items.

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6. Unaccompanied Minors
 
An "Unaccompanied Minor" is defined as a passenger of at least 6 years of age who has not yet reached his or her 15th birthday, who is not accompanied by a responsible adult passenger (of at least 15 years of age) on any portion of his or her itinerary.

  • Direct Air permits a maximum of 6 Unaccompanied Minors to travel on a direct and nonstop flight segment. Unaccompanied Minors are not permitted to travel on flights with stops or changes or aircraft.
 
  • Due to the seating restrictions above, reservations for Unaccompanied Minors must be made by calling 1-877-432-DIRECT. Reservations Center Agents will communicate Unaccompanied Minor policies to persons booking UNMR reservations at the time of booking.
 
  • A service fee of $100.00 per Unaccompanied Minor per child per flight segment is required to be paid at the time of booking for Unaccompanied Minor service.
 
  • Check-in is required 2 hours prior to departure for Unaccompanied Minors.
 
  • Unaccompanied Minors and the responsible adult accompanying them must be present 45 minutes prior to departure at the boarding gate. Unaccompanied Minor passengers will be given priority advance boarding.
 
  • To ensure proper supervision at all stages of travel, Unaccompanied Minors will be seated in the far aft row (i.e., rear) of the aircraft
 
The responsible adult delivering the Unaccompanied Minor to the carrier will be required to:
 
  • Present one piece of valid, government-issued photo ID to station management;
 
  • Present the minor's birth certificate to station management
 
  • Fill out necessary paperwork at the ticket counter prior to departure. This paperwork will provide the name, address and contact telephone numbers of the person or persons authorized to receive the Unaccompanied Minor at the arrival airport, as well as an address and contact telephone numbers of the adult delivering the Unaccompanied Minor
 
  • Remain at gate until the flight is confirmed to have left the ground.
 
Under NO circumstances shall Direct Air deliver an Unaccompanied Minor to ANY person other than that designated in writing by the adult delivering the minor to Direct Air at the point of origin.

Should any dispute arise as to which adult party should receive the minor upon arrival, or if the designated party should fail to arrive to receive the minor in a timely manner, the Unaccompanied Minor shall be delivered into the custody of airport Law Enforcement Officers, or to the local child protection authority.
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7. Animals
 
To ensure humane treatment of animals, Direct Air shall not transport ANY animal in the checked luggage compartment of its aircraft.

Direct Air may refuse to transport any animal that:
  • Is inadequately kenneled
  • Exhibits aggressive or violent behavior
  • Shows symptoms of illness.
 
Additionally, Direct Air shall not transport any animal that does not accompany a ticketed passenger.

Traveling with your Pet
  • Direct Air permits a maximum of 6 pets to travel in the passenger compartment of the aircraft (1 in First Class and up to 5 in coach).
  • Ticketed passengers may bring a maximum of one pet.
  • Due to seating restrictions, advance arrangements for pet carriage must be made by calling 1-877-432-DIRECT.
  • A "pet" is defined as a small dog or cat only. Other animals will not be accepted for carriage under the pet policy.
  • Direct Air charges a fee of $100.00 per "pet", per flight segment for this service.

Pet Carriers
  • "Pets" must be contained in an FAA-approved pet carrier capable of being stowed under the seat in front of the ticketed passenger.
  • The pet carrier shall count as the ticketed passenger’s piece of carry-on luggage.
  • The pet carrier must not exceed 42" overall dimensions (L + W + H = 42")
  • The "pet" must remain in the carrier at all times between boarding and deplaning.
  • The "pet" must be able to fit comfortably within its carrier—that is, it should be able to stand, and to turn about within its carrier.

Service Animals
  • Per Federal disability guidelines, no limitations are placed upon carriage of qualified "service animals" for the disabled in the passenger compartment.
  • Direct Air does not charge a fee for the carriage of "service animals" in the passenger compartment of its aircraft
  • "Seeing-eye dogs" are the most common type of "service animal". Although uncommon, service monkeys may also be qualified as a "service animal"
  • One "service animal" may accompany a ticketed passenger, regardless of disability status—for example, with a trainer or handler.
  • Advance reservations are not required for the carriage for "service animals". However, passengers are encouraged to call Reservations at 1-877-432-DIRECT with any questions in advance of booking.
  • ID tags, appropriate leashes, or original documentation from a training institute may serve as proof of "service animal" status.
  • "Service animals" must not obstruct aisles or exit rows.
  • "Seeing eye dogs" should, whenever possible, occupy bulkhead rows.
  • Note: Psychiatric, emotional, comfort animals, etc., require documentation in order to travel in the cabin as a service animal. Please see link below for more information.
Google: 14 CFR 382
Select: Part 382 - Electronic Code of Federal Regulation
Select: Subpart H Services on Aircraft, 382.117, Item E & F
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8. Group Travel & Sales
 
Group Travel Requests must be made to Group Sales at 1-877-432-DIRECT.

Your Request must include:
  • Group name and contact person(s)
  • Preferred route
  • Preferred and alternate dates of travel
  • Contact telephone, fax, email and mailing addresses

Group Travel Information
  • Bids will be answered by phone or email within 2 business days of receipt
  • "Groups" consist of a minimum of 20 passengers on the same itinerary
  • "Group" rates (and availability, whenever feasible) are guaranteed for 2 business days from issuance. Customer will be notified if rates and/or availability cannot be guaranteed.
  • Upon acceptance of our offer, a contract and policy addendum will be issued to the designated group contact person via Adobe Acrobat (.pdf) email attachment or fax.
  • Your contract will include a breakdown of all quoted fees and taxes, as well as your payment schedule.
  • Due to limited inventory, your signed contract and policy addendum must be received via fax at our Reservations Center along with payment information for your deposit, before group space may be held in our reservations system.
  • Please note that Direct Air requires full/final payment for group bookings at 30 days from departure. Your passenger list must accompany your final payment.
  • Direct Air accepts American Express, MasterCard and Visa for payments made to the Group Sales Department.
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9. Operator Participant Agreement
 
DIRECT AIR  PUBLIC CHARTER
OPERATOR-PARTICIPANT AGREEMENT

I:  GENERAL:  This Operator-Participant Agreement (herein, “Agreement”) sets forth the terms and conditions under which Southern Sky Air & Tours, d.b.a. Direct Air (or “DA”) of 1600 Oak St, Suite B, Myrtle Beach,  South Carolina 29577, in return for payment of the amount indicated as the total charter price, agrees to provide to each participant (the "Participant", "Passenger", or “Customer”) participation in a charter flight (the "Charter Flight") operated by or through Direct Air. The US Department of Transportation requires all passengers to agree/accept/sign the terms of the Operator Participant Agreement at the time of payment.

II:  RESPONSIBILITY: Direct Air, as the principal, is responsible to the Participant for arranging and providing public charter air transportation (charter flights). In the absence of negligence on the part of Direct Air, neither Direct Air, nor its agents, servants, employees, or your travel agent assumes responsibility for, and the Participant agrees to release, relieve and hold harmless Direct Air from any claim, action, cause of action, injury, losses or damages arising from: the actions or omissions of third-party contractors supplying services; missed connections; missed ground transportation or car rental expenses; lost or stolen items or baggage, damage, delay of baggage or other property; costs or expenses arising out of injury, accident or death; quarantine; disturbances; governmental restrictions or regulations; inconveniences; loss of enjoyments; loss of pay; disappointment; mechanical breakdown; airport closure; air traffic control restrictions; government action; strike or lockouts; war, terrorism; weather, acts of God, force majeure, or other factors or causes beyond our control.

III:  RESERVATIONS AND PAYMENT:    Charter Reservations may be made directly by calling (877)-432-DIRECT or online at our website at www.visitdirectair.com. Full payment is due at time of booking of the flight. Passengers have a right to a copy of this Agreement prior to making payment.  For bookings made by calling (877)-432-DIRECTor via the Internet, Direct Air accepts American Express, MasterCard, and Visa.  Participants waive any charge back rights associated with claims resulting from factors that are not under the control or not the responsibility of Direct Air; however, Participants may cancel the reservation prior to scheduled departure to receive a courtesy credit for future travel on any Direct Air schedule or charter services after payment of a non-negotiable $75.00 administrative fee per person.  All payments are payable and/or deposited to a charter escrow account at Valley National Bank, 1455 Valley Road, 3rd Floor, Wayne, New Jersey 07470, Direct Air’s depository bank.  Your payments are protected by a surety bond issued by Platte River Insurance Company of Wisconsin (the “Securer”).  Unless you file a claim with Direct Air, of if DA is unavailable, with the Securer, within 60 days of completion of the charter (or, in the case of cancellation, the intended date of your scheduled return Charter), the Securer will be released from all liability to you under the security agreement.  If there is no return flight in your itinerary, completion means the date or intended date of departure of the last flight in your itinerary.  All transactions between the Customer and Direct Air shall be solely in United States Dollars;  Direct Air is not responsible for any fluctuations in foreign currency exchange rates.

IV:  CHARTER PRICE:    Air Only - The quoted charter price includes charter air transportation for the Charter Flight booked with DA’s web site or its toll-free Reservations Department. Airfares do not require an advance purchase or a Saturday night stay. Fares are one way and do include 7.5% Federal Excise Tax. Airfares do not include September 11th Security Fees of $2.50 per person per enplanement, Federal Flight Segment Taxes of $3.70 per person per flight segment, Passenger Facility Charges (PFC) of up to $4.50 per person per enplanement, and a Convenience Fee of $10.00 per person each way.  Bookings made at a Direct Air ticket counter location will not be assessed the Convenience fee.  Reservations made by calling (877) 432-DIRECT will cost an additional $10.00 per person each way, reflecting the Convenience Fee, plus call center fee of $2.00 per person each way.  Advance coach seat selection prior to departure requires a $5.00 service charge per person per enplanement.  Fares subject to availability at the time of booking, and are subject to change.

Package Prices - Vacation packages include the 7.5% Federal Excise Tax and all applicable hotel taxes, but do not include September 11 Security Fees, Federal Flight Segment Fees, Passenger Facility Charges, Convenience Fees and Reservations Department fees as described above, rental car option fees and applicable taxes, airport drop-off fees  and golf cart rental fees. 

The Passenger is responsible for all incidental expenses during the Charter Flight.  One child under the age of 24 months at the time of travel (Lap Child) may occupy the same seat as a ticketed adult passenger for a fee of $25.00 each way.  A birth certificate shall be required upon check in as proof of age of the Lap Child. Direct Air accepts one infant per paying passenger on each Charter Flight. Except for major changes as described below, no refund will be made for services included in the Charter Flight price which are not used. Standard Baggage Service Fees, excess/overweight baggage fees, seat selection fees, unaccompanied minor fees, and change fees are not included in the Charter Flight price. Please contact Direct Air for these charges and to arrange such services.

V:  CANCELLATIONS, CHANGES OF DATES AND REFUNDS:  The price of tickets for Charter Flights is non refundable. Reservations may be changed or cancelled prior to departure to receive courtesy credit towards a future Charter Flight, subject to availability, for a fee of $100.00 per Passenger. Cancellations prior to departure result in a courtesy flight credit which may be used for travel on Charter Flights up to 365 days from date of original travel, in the amount of the Charter Flight price, less the applicable cancellation fee. Participants who notify Direct Air in advance of departure may cancel their reservations and receive a voucher credit toward future flights after payment of a non-negotiable $100.00 change fee per passenger.  Participants who do not notify Direct Air in advance of their flight forfeit their right to a refund or flight credit for future travel.  Voucher credits issued for future charters have no actual cash value.  The right to a refund of a Charter Flight, if changed, is limited but includes the following rights: a) Participants who pay by a credit card may receive a full refund until a operator-participant contract is signed. b) Participants may receive a full refund, less a $25 administrative fee, upon providing a substitute Participant to Direct Air, or upon DA finding a substitute for you. Direct Air reserves the right to accept or decline a Passenger as a Participant of a Charter Flight or to change or withdraw a Charter Flight, subject to the provisions in this Agreement regarding major changes or cancellations by the operator. Refunds will be made within 14 days after cancellation or substitution.  This applies to Direct Air giving refunds within 14 days if DA cancels.

VI:  BAGGAGE: Direct Air will transport a maximum of three (3) bags for each ticketed passenger (two checked bags and one carry-on): 1) up to two (2) bags may be checked, with a total combined weight of both checked items not to exceed 70 pounds; dimensions of checked items are not to exceed 62 inches in overall length, width and height and 2) One (1) carry on bag not to exceed overall dimensions of 45 inches (L + W + H = 45), plus a personal item such as a purse, laptop, backpack, diaper bag or camera case. Personal items must fit under the seat in front of you. Carry-on bags must fit under the seat or in the overhead compartment. If there is insufficient space in the cabin of the aircraft, the carry-on bag will be gate checked. A non refundable Standard Baggage Service Charge for checked baggage shall apply for all checked baggage, defined as follows: all checked items declared in advance of departure either online or by calling our Reservations Department no later than 2 hours prior to departure will be assessed a Standard Baggage Service Charge of $25.00 for a ticketed customer’s first checked item, and $30.00 for a ticketed customer’s second checked item per checked item each way. Checked bags declared at the ticket counter upon check-in will be assessed a Standard Baggage Service Charge of $30.00 for a ticketed customer’s first checked item, and $35.00 for a ticketed customer’s second checked item per checked item each way. Overweight baggage shall be assessed the following charges in addition to the Standard Baggage Service Charge (payable at the ticket counter upon check-in): $25 for one bag weighing over 50lbs (heavy bag) $25 for two checked items weighing up to 80 lbs combined, $50 for two checked items weighing between 81 and 99 lbs combined, $100 for two checked items weighing between 100-150 lbs combined. Oversized items shall be assessed a fee of $50.00 per item, in addition to the Standard Baggage Service Charge. Additional items presented for check-in beyond the two-item limit shall be accepted solely at the discretion of station management, and are not guaranteed to be transported. An Excess Baggage fee of $100.00 per item shall apply to any item presented beyond the two-item per-person limit. Oversized items shall be assessed a fee of $50.00 per item, in addition to the Standard Baggage Service Charge. Additional items presented for check-in beyond the two-item limit shall be accepted solely at the discretion of station management, and are not guaranteed to be transported. An Excess Baggage fee of $100.00 per item shall apply to any item presented beyond the two-item per-person limit. All baggage fees are non refundable. Carry-on bags will be accepted without fee provided that such baggage may be safely stowed either in the overhead bin or under the seat directly in front of the ticketed passenger. DA reserves the right to require an item to be stowed in the checked luggage compartment, subject to Standard Baggage Service Fees and Overweight/Over limit Fees if it cannot be safely stowed in the overhead bin or under the seat directly in front of the ticketed passenger. Special items such as surfboards and bicycles are not included with customers’ baggage allowance and are subject to an extra charge of $50.00 per item. DA shall accept one golf bag per ticketed passenger; golf clubs and strollers shall count towards the ticketed passenger’s allotment of two checked items. Strollers shall be accepted as checked luggage at the gate, if necessary, upon being tagged as a “Paid” item by DA personnel. Standard Baggage Service Charges will apply to golf bags and strollers. Overweight/Excess Baggage Fees may also apply. It is recommended that golf equipment be stored in a hard-sided case for added protection. All bags must have a cover that prevents spillage of contents. Excess baggage will be accepted on a space available basis only, as determined by Direct Air in its sole determination. All bags must have outside identification. Small dogs or cats may be accepted on a space-available basis in an FAA-approved carrier that must fit and be stowed under the seat directly in front of the passenger as a ticketed Passenger’s carry-on luggage for a service fee of $100.00 per pet per flight segment. In accordance with Federal Regulations, air carrier liability for lost, stolen, pilfered, or damaged bags in the carriage of passenger baggage is limited to provable damage not exceeding $3,000 (provided the Passenger provides Direct Air with the baggage service report and suitable evidence of the value of the bag and it contents). DA personnel reserves the right to refuse carriage/transport of any item presented for checked luggage. Under no circumstances shall Direct Air accept items for carriage that do not accompany a ticketed passenger.

VII:  LIABILITY: Direct Air assumes NO LIABILITY for any items left by a passenger in the passenger compartment of the aircraft. Direct Air is not liable under any circumstances for loss or damage to money, jewelry, collector’s items, silverware, furs, negotiable papers or securities, business documents, eyeglasses, cameras, electronic or computer equipment, photographic equipment, medications,damage to inadequately packaged/overstuffed checked items, and loss or damage of any items packed in such containers or bags; all electronic hardware, software and peripherals; cosmetics, toiletries and personal hygiene products; medications and medical equipment in checked luggage (please  note that Direct Air assumes NO LIABILITY for medical complications and expenses due to medications and medical equipment being unavailable as a result of being checked while in-flight, or as a result of unavailability of medications, medical equipment and prescriptions packed in checked luggage due to delay, loss of or damage to such checked luggage), commercial effects, one-of-a-kind items, works of art, artistic items and statuary, glass items and containers, musical instruments, paper materials, perishables, precision items, recreational and sporting goods (including golf clubs, bags and equipment), toys, infant seats and strollers or other similar valuable items included in a Customer’s checked or unchecked baggage with or without knowledge of the carrier.  Direct Air is not responsible for damage that does not impair the ability of such luggage to protect the contents inside, and specifically is not liable for superficial damage to luggage arising from normal wear and tear of ordinary handling, including scratches, scuffs, puncture, stains and marks.  When Direct Air has exercised its ordinary standard of care, it shall not be liable for spoilage resulting from delay in delivery of perishables, or for damage to or caused by fragile items, liquids or perishables which are unsuitably packed, and which are included in a passenger’s checked baggage with or without Direct Air’s knowledge. Direct Air assumes no liability for damage to luggage protrusions (including wheels, zippers and zipper pull tabs, handles, straps, feet, hanger hooks, locks, flaps, pockets, pouches and items secured to such luggage by means of straps, cords, tape and other external means). Direct Air assumes no responsibility for property damage or loss resulting from passenger security screening or loss incurred in passenger waiting areas or concourses, or for property not checked solely into Direct Air’s custody.  Direct Air Air assumes no liability for damage to locks or luggage, or loss of or damage to contents as a result of search by the TSA or any other government or law enforcement agency.  Direct Air Air shall assume no liability for damage to checked luggage not designed to withstand the customary rigors of air travel.  All claims are subject to proof of value, loss and are subject to depreciation.  Any baggage problems and/or claims in the case of lost, stolen, damaged or delayed baggage must be reported to a Direct Air airport representative, and written proof of claim must be filed with said representative prior to leaving the airport terminal on the date of arrival, or are to be waived by the passenger.

VIII:  CHECK-IN: Check-in is available two (2) hours prior to flight time. All Passengers must check-in no less than one hour prior to the scheduled departure time of a Charter Flight. Passengers must be at the boarding gate in possession of boarding passes no later than 30 minutes prior to departure. Direct Air reserves the right to resell any seat or deny boarding to any passenger not checked in 30 minutes prior to departure, and the Passenger will have no claim against Direct Air for such canceled reservation. Participants will not receive refunds for missed flights or connections. All passengers 18 years of age or older must have valid government issued photo identification, such as a driver’s license, state non-operator’s ID, active-duty military ID or passport. Any Passenger that exhibits disruptive behavior will not be allowed to board, or will be removed from the aircraft.  Open seating will apply to all passengers who have not opted for pre-departure seat selection upgrades in either the First-Class or Coach cabins.

IX:  AIR TRANSPORTATION: Direct Air flights are Public Charters operated by XTRA Airways, Vision Airlines, Inc., Aviation Advantage/Sky King. XTRA Airways flights are operated on 737-400 jet aircraft with a capacity of 138 coach seats and 12 first class seats. Direct Air reserves the right to substitute scheduled air service when necessary at no additional cost and at comparable times, and does not guarantee aircraft type or capacity.  Direct Air will make every diligent and reasonable effort to notify all Participants in the event of a schedule change.   No refunds or compensation will be given for changes in aircraft type, or for substitution of service to a scheduled air carrier. 

X:  MAJOR CHANGES:  If Direct Air makes major changes prior to departure, the Participant shall have the right to cancel the reservation on the Charter Flight and receive a full refund. The following are major changes: (1) a change in the origin or destination city of a Charter Flight, unless the change is only the order in which cities the cities are flown; (2) a change in the departure or return date of a Charter Flight experienced by Direct Air of greater than 48 hours; or (3) a Charter Flight price increase of more than 10% occurring ten or more days before departure of the Charter Flight. In no event may Direct Air change the Charter Flight price less than ten days prior to departure of the Charter Flight. If a major change must be made in a Charter Flight, Direct Air will exercise all reasonable commercial diligence to notify the Passenger within seven days after first of such major change, but in any event at least ten days before schedule departure of the Charter Flight. If a major change occurs less then ten days before the scheduled departure of a Charter Flight, Direct Air will notify the Passenger as soon as possible. Within seven days after receiving notification of a major change, but in no event later than departure, the Passenger may cancel such Passenger's reservation with Direct Air and will receive a full refund within 14 days after such cancellation. When a major change occurs after departure of the Charter Flight which the Passenger is unwilling to accept, Direct Air will refund to the Passenger, within 14 days after the scheduled return date of the Charter Flight, that portion of the price for such Charter Flight that applies to the services not accepted. Direct Air has no right to cancel a Charter Flight less than 10 days before the scheduled departure date, except for circumstances that make it physically impossible to perform the Charter Flight or causes beyond its control. If Direct Air must cancel the Charter Flight ten or more days before departure, Direct Air will notify the Passenger in writing within seven days of cancellation, but in any event at least 10 days before the scheduled departure date of the Charter Flight. If Direct Air must cancel the charter less than ten days before the scheduled departure (i.e. for circumstances that make it physically impossible to perform the charter trip or for causes beyond its control), Direct Air shall notify the Passenger as soon as possible and a refund will be made to the participant within fourteen days of such notification.  If a Charter flight is cancelled and alternative travel dates are offered and subsequently accepted by the Passenger, Direct Air will re-accommodate that passenger on a future available Direct Air flight. 

XI:  CUSTOMER SERVICE: Direct Air is committed to providing the best possible customer service.  In the rare event that you have cause for dissatisfaction during your flight, we encourage you to write to us at customerservice@myrtlebeachdirectair.com, or you may call us toll-free at (877) 432-DIRECT to discuss this problem with us. 

XII:  MISCELLANEOUS:  The rights and remedies made available under this Agreement are in addition to any of the rights and remedies available under South Carolina law. The acceptance by a Participant of a refund, or alternative travel arrangements, as provided in this Agreement shall constitute a full and final settlement and release of all other claims or remedies against Direct Air. By executing this Agreement, the Participant specifically acknowledges and consents to all conditions set forth herein. This Agreement contains the entire agreement between the parties and completely supersedes any prior agreements or representations of Direct Air, verbal or in writing. This Agreement can be amended only in writing in a document signed by both parties. Any oral representation or modifications shall have no force or effect. South Carolina law shall govern this Agreement. Except for baggage claims as outlined above, any claim against Direct Air must be presented in writing within sixty days of the date of the return flight of a Charter Flight, and Direct Air shall have no obligations or liabilities for any claims presented after said sixty-day period. 
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This document was last updated on February 14, 2009.

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Direct Air may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

Direct Air reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into www.visitdirectair a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

Direct Air www.visitdirectair.com Web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow Direct Air to count users who have visited those pages and to deliver co-branded services. Direct Air may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Direct Air prohibits Web beacons from being used to collect or access your personal information.

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant --customerservice@myrtlebeachdirectair.com.

Direct Air has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us. customerservice@myrtlebeachdirectair.com or send your comments to: